At Coffee Powder, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where a refund is necessary. This section outlines the conditions under which refunds are granted for purchases made on our website.

Refund Eligibility

Refunds are available for products that are defective, damaged, or not as described. To be eligible for a refund, customers must contact our customer service team within 30 days of receiving the product. The product must be returned in its original packaging and condition. Please note that products that have been opened or used may not be eligible for a refund unless they are defective.

Timeframes for Refunds

Once a refund request is approved, customers can expect to receive their refund within 7-10 business days. The timeframe may vary depending on the payment method used for the original purchase. We recommend that customers keep their shipping receipts and tracking information until the refund has been processed.

Refund Procedures

To initiate a refund, customers should follow these steps:

1. Contact our customer service team via email or phone to request a refund.2. Provide your order number and a brief description of the issue.3. If approved, you will receive instructions on how to return the product.4. Once we receive the returned product, we will process your refund.

We appreciate your understanding and cooperation in following these procedures to ensure a smooth refund process.